Frequently asked questions

Crowfly uses traffic predictions for the hour you’d be driving to calculate how long it takes to get between jobs. When a customer enters their address, we check whether you can realistically get there given what’s already on your schedule.

Yes. Crowfly syncs two-way with Google Calendar. Personal appointments stay blocked so customers only see times when you’re truly available. Outlook sync is on the way.

The time slot automatically opens back up for new bookings. No manual schedule juggling required.

Yes, on Pro. Route signup campaigns collect the services and availability customers want. Route optimization proposes an order for flexible visits, while fixed appointments keep their times. Review the proposal and confirm it before your schedule changes.

Not a full website yet. Standard and Pro include a booking link and a widget you can embed on a site you already have. A fully branded page with your logo and colors is on the way.

Yes. Every booking includes a manage-link. Customers can view, reschedule, or cancel from it, subject to the window you set in Settings. You decide how many hours before the appointment those changes lock, so no one reschedules or cancels on you at the last minute. You can also turn either one off completely, so customers keep the option you want and call for the other.

Yes. Standard and Pro let you set a service frequency and see which customers are due at each property. Prepare follow-up tasks and texts, then choose when to reach out. Recurring booking series, which create future appointments, are a separate beta feature.

You get a booking link and an embeddable widget. Share the link in your Instagram bio, a text, or a QR code, or drop the widget on your own site. Customers pick a service and a real open time, with your drive time already figured in, and confirm. No phone tag.

Yes. On Standard and Pro, create a targeted booking link with an area, selected services, dates, allowed start times, and a booking limit. You can find nearby customers who are due for service and prepare manual outreach tasks with the link.

Yes, on Pro. Add service questions with fees for selected answers or a price per unit. Customers see the adjusted total before they confirm.

Yes. The booking flow has a details step where they can attach photos and notes about the job. Both land on the booking, so you know what you’re walking into before you pull up.

Yes. A confirmation email goes out the moment they book, and a reminder goes out before the appointment, by text where they’ve opted in. You don’t have to send either one yourself.

You generate sequentially numbered invoices from bookings, add line items and photos, and mark them paid manually. Standard and Pro also let customers pay through Stripe checkout once your connected Stripe account is active. Set up Stripe Connect in Settings.

Yes. Standard and Pro support deposits on service bookings when your connected Stripe account is active. Set the deposit on the service, and customers pay it during checkout. Quote deposits are part of Advanced quoting and require beta access.

Standard and Pro include a public quote link where customers review the quote and sign to approve it. A follow-up task helps you remember to check in while you’re waiting, with prepared wording you can send yourself. Multi-option proposals and quote deposits are part of the Advanced quoting beta.

Yes. Open Today to see your bookings and open each job’s details from your phone. You can check the schedule and manage bookings between jobs without a desktop.

It fires when you tap the button, not automatically. That keeps you in control: if you’re running early or late, you tap when you’re actually heading out. The text is personalised with the customer’s name and your estimated arrival.

Not at all. If you can use a calendar app, you can use Crowfly. Setup takes about five minutes: add your services, set your hours, and share your booking link.

Yes. The dashboard runs in any modern phone browser. No install required to get started. Check your schedule, confirm bookings, and reschedule between jobs from wherever you’re working.

Yes. Standard and Pro both start with a 14-day free trial, no credit card required. Set up your schedule in about five minutes and see how it works with your real bookings.

Yes. Upgrade or downgrade anytime from Settings; changes take effect on your next billing cycle.

You pay the full yearly amount in one charge. The monthly price shown is that total divided by twelve, so you can compare it with monthly billing. Your plan renews yearly until you cancel. You can choose monthly or annual when you pick your plan.

Yes. Cancel from your account settings, and your subscription stays active through the end of the period you paid for. You won’t be charged again. If you’re a first-time subscriber, you can request a full refund within 30 days of your first charge by emailing support@crowfly.org.

Crew will bring shared schedules, per-person drive times, and job assignments for a small team. It’s coming soon, and we’ll announce it when it’s ready.

Students enrolled at a school or program, and service businesses started within the last year. Choose the program when you sign up, or apply from Plan and billing while your trial is open or within 30 days of your first monthly payment. We confirm eligibility before the discount starts.

It takes half off Standard or Pro for your first six months, founder pricing included. The discount starts with your first payment after the trial. On annual billing that works out to 25% off your first year. After that, your plan continues at the price you signed up at.

To keep using Crowfly, add a payment method and subscribe to Standard or Pro. The trial doesn’t turn into a free plan, and you won’t be charged automatically. Everything you set up stays put, so you can subscribe when you’re ready and pick up where you left off.